SMART Payment Plan Appoints Compliance Officer
Jackson Bigham has been named chief compliance officer of SMART Payment Plan. In that role, he will be responsible for managing SMART’s state and federal regulatory compliance and regulatory reporting.

AUSTIN, Texas — SMART Payment Plan has announced the appointment of Jackson Bigham as its chief compliance officer. Jackson will be responsible for managing SMART’s state and federal regulatory compliance, regulatory reporting and all legal and compliance activities.
“Jackson’s role at SMART will fully utilize his deep understanding and experience in complex compliance and consumer protection matters,” said David Engelman, CEO. “In today's regulatory environment, it's important to have a knowledgeable and independent Chief Compliance Officer to oversee all consumer matters and to interact with state and federal regulators.
"…It is not enough to provide exceptional customer service and have high ethics and values in serving our customers,” he added. “We must also demonstrate and prove the same level of commitment to satisfying regulators at the state and federal level who often focus on other details. In light of the financial sector’s increasingly demanding compliance and regulatory nature, SMART Payment Plan considers the appointment of Jackson Bigham timely and value-added.”
Bigham has ten years of experience working with the Federal Trade Commission and state Attorney Generals in prosecuting consumer protection claims. He was previously a consumer law and anti-trust attorney at Morrison Sund.
Originally posted on F&I and Showroom
More Dealer Ops

Ladies and Gentlemen, This Is a Dealership: Why the Fundamentals Still Decide Who Wins
A teaching moment by a legendary football coach happens to apply perfectly in the auto retail space. Learn what it is and how to use it to your store’s advantage.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
Dealer Ads and the FTC
The agency has made it clear in recent enforcement actions and warnings, in auto retail and other industries, that advertised prices must include all nonoptional costs to the consumer.
Read More →
Used Autos Supply Dwindles
The March shopping surge, despite high prices, cut into inventory by the most since the thick of the pandemic, Cox Automotive analysts calculated.
Read More →
Managing Risk Effectively Through Changing Times
The variables influencing risk pricing have changed significantly over the past five years. Being proactive and responsive to emerging trends is not optional but essential.
Read More →
Survey Reveals What Won't Fix What's Breaking Car Sales
AutoPayPlus says extra-long auto loans are trapping consumers and threatening the dealer trade-in cycle, and that the industry is leveraging the wrong tools to combat high MSRPs.
Read More →
IA American Appoints Two Execs
Senior vice presidents of the company's agent and dealer channels chosen to support general agents and help auto dealers with sales and performance.
Read More →
Cox Automotive Acquires Inspection Firm
Full ownership of Alliance Inspection Management, or AiM, meant to unlock growth for Manheim inspection capabilities
Read More →
Assurant Expands Partnership With Holman
Extended collaboration delivers training, products and performance development to 30 newly acquired Holman dealerships
Read More →
Franchises, Throughput Down in First Half
A handful of states see franchise growth through June, while EV sales per store boost overall business in U.S.
Read More →